gawangPrivacy Policy

This page describes what we collect when you use gawang and how we keep that data protected. We collect personal information only when necessary — your email, name, date of birth, phone number, and identity documents for account verification. We encrypt all data in transit and at rest, never sell your information to third parties, and share it only with payment processors and fraud-prevention services as required to operate our platform securely.

Our privacy practices reflect our commitment to your security. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), your payment details are processed through secure gateways — we never store your card or account numbers on our servers. Your identity verification documents are encrypted and accessed only by our compliance team. We maintain detailed logs of your account activity to detect fraud and enforce our terms, but we never share these logs with unauthorised parties.

We respect your privacy rights. You can request access to your personal data, correct inaccurate information, or request deletion subject to legal and regulatory requirements. This policy explains how we handle your information, what rights you have, and how to contact us if you have questions or concerns.

What Data We Collect on gawang

We collect personal information in several categories. First, account registration data: your email address, password, full name, date of birth, and phone number. Second, identity verification documents: a photo of your government-issued ID and a recent selfie. Third, payment information: the payment method you choose (DANA, e-wallet, mobile banking, etc.) and transaction records. Fourth, activity logs: your login times, game participation, deposit and withdrawal requests, and support interactions.

We collect this information for specific purposes: to verify your identity and prevent fraud, to process your deposits and withdrawals, to settle game outcomes fairly, to comply with anti-money-laundering regulations, and to provide customer support. We do not collect data beyond what is necessary for these purposes. We do not track your browsing history outside gawang, do not use cookies to profile you across other websites, and do not sell your email address to marketing partners.

When you use gawang on mobile or desktop, we collect technical information: your device type, operating system, IP address, and browser type. This helps us optimise our platform for different devices and detect suspicious access patterns. We also collect push notification preferences if you enable them — this data is stored locally on your device and on our servers only to deliver notifications you have requested.

How We Use Your Data

We use your personal data for account management, payment processing, fraud prevention, and regulatory compliance. Your email and phone number allow us to contact you about account activity, withdrawal status, or security concerns. Your identity documents verify that you are who you claim to be and that you meet our eligibility requirements. Your payment information is used only to process deposits and withdrawals — we never use it for any other purpose.

We use activity logs to detect fraud, enforce our terms, and investigate disputes. For example, if we notice rapid deposits and withdrawals from your account, we may place a temporary hold on your withdrawal while we review the activity. This protects both you and gawang from money-laundering risks. We also use logs to settle game outcomes fairly — if a dispute arises about a sportsbook market or slot game result, we review our records to determine what happened and respond accordingly.

We use technical information to improve gawang's performance. We analyse which features are used most, which payment methods are most popular, and which devices experience the most issues. This helps us prioritise development and optimise the platform for your experience. We do not use this data to profile you or make decisions about your account eligibility.

Your data is your own. We hold it in trust, protect it fiercely, and use it only for the purposes you have agreed to.

Third-Party Data Processors

We also share data with fraud-prevention services. These services analyse transaction patterns to detect suspicious activity and help us protect your account. They may store your data temporarily to build fraud models, but they do not use your data for marketing or any purpose outside fraud prevention. We select fraud-prevention partners carefully and audit their practices regularly.

We may share data with law enforcement or regulatory authorities if required by law. For example, if we receive a court order or a request from a financial regulator, we will comply and provide the requested information. We will notify you of such requests unless legally prohibited from doing so.

We do not share your data with marketing partners, data brokers, or any third party outside the categories above. We do not sell your email address, phone number, or any personal information. If we ever change this practice, we will notify you in advance and give you the option to opt out.

Data Security and Encryption

We protect your data using bank-level encryption. All data transmissions between your device and our servers are encrypted via SSL/TLS protocols. Your identity verification documents are encrypted at rest on our servers. Your payment information is processed through secure payment gateways that handle encryption themselves — we never store your card numbers or bank account details on our infrastructure.

Our servers are located in secure data centres with restricted physical access, redundant power supplies, and continuous monitoring. We maintain regular backups of all data to prevent loss. We conduct security audits and penetration testing to identify and fix vulnerabilities before they can be exploited. Our security team monitors for suspicious activity 24/7 and responds to incidents immediately.

We implement access controls so that only authorised staff can view sensitive data. Your identity documents are accessible only to our compliance team. Your payment information is accessible only to payment processors and fraud-prevention services. Our customer support team can see your account activity but not your password or payment details. This compartmentalisation limits the damage if any single system is compromised.

Your Rights and Data Access

You have the right to request access to your personal data. Contact our support team with your request, and we will provide a copy of all data we hold about you within 30 days. You also have the right to correct inaccurate information — if your name or phone number is wrong in our system, we will update it immediately upon your request.

You have the right to request deletion of your data, subject to legal and regulatory requirements. If you close your account on gawang, we will delete your personal data within 90 days, except for information we are required to retain for anti-money-laundering compliance or dispute resolution. We will retain transaction records for at least five years as required by financial regulations.

You have the right to object to certain uses of your data. For example, if you do not want to receive marketing emails, you can opt out at any time. If you do not want us to use your data for fraud prevention, you can request that we limit this use, though this may affect your account security. Contact our support team to exercise any of these rights.

Cookies and Tracking

We use cookies on gawang to maintain your login session and remember your preferences. These are essential cookies — without them, you would need to log in every time you visit. We do not use cookies to track you across other websites or to build a profile of your browsing habits outside gawang.

We use analytics tools to understand how players use gawang — which features are popular, where players encounter issues, how long sessions typically last. This data is aggregated and anonymised, meaning we cannot trace it back to individual users. We use this information to improve our platform, not to profile or target you.

You can disable cookies in your browser settings, but this will prevent you from logging into gawang. We do not recommend disabling cookies unless you have a specific privacy concern.

Data Retention and Deletion

We retain your personal data only as long as necessary. Account registration data is retained for as long as your account is active. Once you close your account, we delete this data within 90 days, except for information required by law. Transaction records are retained for at least five years for anti-money-laundering compliance. Activity logs are retained for one year to support dispute resolution and fraud investigation.

If you request deletion of your data before closing your account, we will delete non-essential information immediately. However, we will retain information necessary to settle outstanding disputes or comply with legal obligations. For example, if you have an open withdrawal request, we will retain the data necessary to process that request.

International Data Transfers

Our servers may be located outside your jurisdiction. When you use gawang, your data may be transferred to and stored in countries with different privacy laws than your own. By using gawang, you consent to this transfer. We ensure that all data transfers are encrypted and that third-party processors maintain privacy standards equivalent to our own.

If you are accessing gawang from a jurisdiction with strict data protection laws (such as the European Union), you have additional rights under those laws. Contact our support team if you have questions about how your data is handled under your local regulations.

Contact Us About Privacy

If you have questions about our privacy practices, want to exercise your data rights, or have a privacy concern, contact our support team. You can reach us via email, live chat, or our in-app help centre. We will respond to all privacy requests within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

Our services are available only where local law permits. If you access gawang from a jurisdiction where services are prohibited, we reserve the right to close your account and report your activity to relevant authorities. It is your responsibility to verify compliance with local law before using gawang.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes at least 30 days in advance, either via email or through your gawang account dashboard. Your continued use of gawang after the notification period indicates your acceptance of the updated policy. If you do not agree with updated terms, you may close your account before the new policy takes effect.

Related documents

Last updated: 30 May 2026. This privacy policy applies to all gawang users regardless of access method — mobile app, mobile browser, or desktop. If you have questions, contact our support team.